Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiry@cyclingshoppa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return of goods shipping fee to be paid for by you.

You can always contact us for any return questions at enquiry@cyclingshoppa.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Exchanges

Exchanges can be made within 14 days of purchase, it must be in original packing condition, unused with receipt. Credit may be granted of equivalent value if you choose not to receive an exchange, this is subject to products purchased. Return of goods shipping fee to be paid for by you.